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Pre-Sales

NEWNTIDE products have been widely recognized by international markets. Channel management become a vital issue. We have following choices:

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1
NEWNTIDE Brand

NEWNTIDE standard products, with standardized and streamlined management and production processes, are well stocked.

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2
OEM

Flexible design of structure customization, optional appearance, together with excellent customer satisfaction to meet your multiple requirements.

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3
Sole Agent of One Area

We are willing to help our customers become the leading brand in the local, therefore, NEWNTIDE will not sell the same customized product to two clients in the same area. We are carrying out the flexible policy to protect mutual benefits.

In Sales
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Professional Solution

In the process of heat pump service, we will provide heat pump product catalogs, technical manuals, and past reference cases. Our professional technical engineers will help provide a comprehensive solution, including not only the selection of heat pump models, but also professional project design suggestions, so as to recommend the most suitable heat pump solutions to customers.

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Applying Local Certificates

Based on the different requirement from different countries, NEWNTIDE can help to apply for required product certifications as to the needs of customers.

After-Sales
Customer Visiting
Customer Visiting

We visit customers at least twice a year for after-sales updates, technical trainings, new product introduction and marketing strategy discussion. And we also invite our customers to visit our company from time to time, ensuring close communication with the customers.

Warranty Service
Warranty Service

We provide not only fixed longer warranty service but also flexible warranty package including daily maintaining, repairing, replacing and spare components . We are planing establish our own or cooperated after sales service center in main European countries to make sure our quality after service always available in local market.

Technical Trainings
Technical Trainings

Technical training is one normal items of our technical support, on site or online training subject to client's request. The training not only covering the existing product model selection, installation and trouble-shooting etc but also new products introduction.

FAQ

1. How do Air Source Heat Pump Systems Work?

Air source heat pumps (also known as ASHPs) are low-carbon heating systems that use ambient air to heat up your home. They can be used for both hot water and space heating.

The heat from the outside air is gathered and absorbed into a loop with refrigerant fluid. After the heat is extracted from the air it passes through a compressor. The compressor does as it sounds; it compresses, which results in a higher temperature.

A correct heat pump solution is an important foundation, welcome to consult us.

Another important part of the air source heat pump is the heat exchanger, which transfers the heat through piping to the needed locations such as radiators, underfloor heating systems, hot water circuits, or air conditioners in the house. The NEWNTIEDE service includes inspection items to ensure that the heat pump is operating normally.

2. How to Choose the Right Size Heat Pump?

This is an important choice as it could increase your costs dramatically, and decrease the performance. When thinking about the optimal size of the device, it might be useful to consider building insulation and orientation in order to consider the amount of heat that might be dispersed. You need to also consider the size of the place you need to heat and the average temperature in winter.

3. How often will A Heat Pump Need Maintenance ?

Heat pumps are built to last anywhere from ten to fifteen years, depending on their maintenance. It's best to have your heat pump inspected and worked on no less than once a year. Many people choose to have maintenance completed before each heating and cooling season. Often, we find a small emerging problem during a regular maintenance appointment that if left, could result in a larger future repair.

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