Pre-Sales
At NEWNTIDE, we understand that every business has unique needs and goals. That’s why we offer a range of services designed to help you succeed in your market.
1. OEM Service
Our OEM service helps clients expand their product lines under their brands. We leverage our manufacturing expertise, designs, and efficient processes for faster market entry.
2. Co-brand or NEWNTIDE Brand
Co-branding with “NEWNTIDE” lets you use our strong reputation while keeping your brand identity. As a dealer, you have access to a full range of NEWNTIDE-branded products to boost credibility, consumer trust, and sales growth.
3. ODM Service
We offer complete ODM support, from concept to mass production. Our product development expertise and advanced tech will create innovative solutions that improve your edge.
Attend Expos
To stay updated on industry trends and connect with partners, NEWNTIDE regularly attends international expos. These events allow us to showcase our latest heat pump innovations and solutions.
Interclima 2024, French
MCE 2024, Italy
Canton Fair 2023, China
ISH 2023, Germany
Piscina Barcelona 2023, Spain
ISH China & CIHE Beijing 2024
MCE 2022, Italy
HPE Expo 2024, China
In Sales
Model Selection
With over 20 years of experience and a professional team of more than 1,500 experts, we are committed to helping you select the most suitable products and solutions that align with your specific needs and local market demands. Our team goes beyond product recommendations, offering creative and flexible project design suggestions tailored to your unique goals.
Certificates Application
NEWNTIDE offers comprehensive support in securing the essential certifications required for your business, tailored to meet the specific regulatory standards of different countries. Whether you are entering new markets or maintaining compliance in existing ones, we empower your business to operate confidently on a global scale and drive success across borders.
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After-Sales
Customer Visit
Our commitment to your satisfaction doesn’t end with the sale. Our experienced engineers visit customers frequently to provide support in the local market. During these visits, we provide valuable after-sales updates, hands-on technical training, and comprehensive installation guidance.
Warranty Service
We offer a fixed warranty for heat pumps and the components and are committed to delivering maintenance, prompt repairs, and the replacement of spare components as needed. Our team is always ready to ensure your product continues to perform optimally, maximizing the value of your investment.
Technical Training
We offer professional technical training and consultation both online and on-site, covering everything from installation and troubleshooting to problem-solving and user instruction. By equipping you with essential expertise, we ensure that you can fully utilize and maintain your products in the long term.
FAQ
The Energy Related Products (ErP) Directive aims to help the EU reduce energy consumption and minimize carbon, NOx, and SO2 emissions, as well as address environmental concerns like noise and refrigerant use in heat pumps. It also assists consumers in identifying the most energy-efficient products through energy efficiency labeling. The ErP sets out efficiency standards that appliances must meet or exceed. Manufacturers are required to ensure their products comply with the new legislation by incorporating updates, such as installing high-efficiency circulating pumps, to enhance performance.
Ideally, the outdoor unit should be placed in an open area with plenty of airflow and no nearby foliage. This placement ensures optimal air intake and makes the unit more accessible for maintenance and cleaning. Additionally, since heat pumps produce some noise, it’s important to maintain at least a 1-meter distance from property lines to minimize any potential disturbance to neighbors.
Heat pump systems offer advantages such as energy efficiency, environmental friendliness, safety, no pollution, and no emissions of waste gas, water, or solids. Their overall average operating costs are significantly lower than those of fuel oil or gas boilers, and they have a longer lifespan of up to 15 years, exceeding other heating methods.
Yes, a heat pump system requires electricity to operate, but the electricity is only used to drive the heat pump to absorb heat from the ambient environment and release it for heating, making it relatively electricity-efficient.
Yes, heat pump systems can operate normally in low temperatures during winter due to their intelligent defrosting function, ensuring stable performance in cold environments.
The initial investment for heat pump systems is slightly higher compared to fuel oil or gas boilers, but due to their remarkable energy-saving capabilities, the cost can typically be recovered through energy savings within 1.5 years.
Poor heating performance can be caused by factors such as inadequate water system insulation, lack of refrigerant, poor heat exchanger dissipation, and insufficient water flow. Solutions include inspecting and improving water tank insulation, checking and replenishing refrigerant, cleaning or replacing the heat exchanger, and increasing water flow in the system.
Failure to start can be due to power failures, equipment overloading, or tripped circuit breakers. Solutions include checking the power supply, resetting tripped circuit breakers, and examining equipment load conditions.
To extend the lifespan of heat pump systems, regular maintenance is crucial, including cleaning filters, checking power lines and circuit breakers, verifying system sealing and pipe connections, and avoiding overloading. In regions with temperatures below 0°C during winter, it’s also essential to set the system’s operating temperature appropriately and reduce window opening times to minimize heat loss.
Water leakage can be caused by poor sealing, leaking pipe connections, or other plumbing issues. Solutions involve checking the system’s sealing and replacing worn seals, reconnecting or replacing leaky pipes, and addressing any plumbing issues.